Upcoming events and workshops

Essential Business Agility: Customer Centricity

Customer-centric businesses enjoy stronger loyalty, higher profitability, and smarter decision-making.    But embedding true customer focus into an organisation’s way of working can be a challenge.

In this interactive half day workshop, you’ll use a range of  techniques in small collaborative groups to generate new insights.

Join us to:

Explore some of the main drivers and concepts of customer centricity
Understand what behaviours and processes can get in the way customer focus
Consider the trade offs with commercial goals that can degrade the customer experience
Discover techniques to elevate the customer experience in your organisation’s ways of working
Deep practice of empathy mapping using a relatable case study
Learn by doing, generating immediate insights to apply in your own business

Dates

New dates coming in July 2025